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The Chimney Sweeping Process: An Interview with Charlie Quaile of Chimneys Plus, Inc. & Gutter Solutions

By Charlie Quaile

Tell us a little bit about your company and its foundation.

I started chimneys Plus back in 1988. Previously I had taught school and worked for a home improvement business. Providing for my growing family as an entrepreneur stirred a dream that had been alive since my youth when I had a small crabbing business and lawn mowing business while growing up in Savannah, GA. The love of chimneys, fireplaces and wood stoves has come naturally from my Dad's delight in wintertime fires. Also, I think I am part squirrel in that I feel at home on top of a chimney.

What are some important questions to ask or discuss with your chimney cleaner beforehand?

Being in a customer's home is such an honor and homeowner's need to know they are safe and that there stuff is respected. So questions like "Are your technicians Nationally certified with the Chimney Safety Institute?" "How do you keep from making a mess?" "Do you use a video scan when you clean my chimney?" "How often do I need to clean my chimney?" Plus whatever problems or concerns you have or ideas for changes, be sure to ask your technician.

If you could, please ;list the steps of the general chimney sweeping process:

The technician will introduce himself and explain the procedure plus ask if there are any concerns. He will wear foot covers while he lays out tarps to and around your fireplace. Then dust control and cleaning equipment. Ladders will be set up to inspect from the roof. Once the cleaning is complete then the video scan happens. The technician is taking pictures and notes about the condition of the chimney. Afterwards comes the report and the invoice. Recommendations will be shared as well.

How do you suggest clients prepare for a this process?

Remember, The homeowner is the boss, ask questions, make clear your expectations and clear a good path to the hearth. Check online for google reviews and Angie's List reviews.

What are some common issues you face when it comes to cleaning chimneys?

Some customers out up with more than they need to in regards to problems. Leaks are common, smells too, problems with starting a fire. Many customers are dissatisfied with the lack of efficiency.

What's the best way for people to get in contact with you?

Phone or email chimneys@chimneysplusgutters.com.

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